FAQ

Shipping & Delivery

Delivery times vary depending on your location and the chosen carrier. You can check the estimated delivery details during the ordering process.

We offer several delivery methods, including Colissimo, Lettre Suivie with tracking numbers and Fedex. You can choose the option that best suits your needs during payment.

We deliver internationally. Please check availability in your region during the ordering process.

We ship from France, therefore customs duties and taxes may apply depending on your country of residence, outside of Europe. Please check local laws for more information.

Delivery charges depend on your location and the chosen delivery method. Details will be provided during the ordering process.

Yes, you can track the progress of your order in real-time. A tracking link will be provided once your order is shipped. If you haven't received your tracking link, please feel free to reach out to us at help@room1015.com with your name and address. We assure you a response within 48 business hours.

If you are not present during delivery, a notice will be left with instructions to retrieve your parcel or arrange a redelivery.

In case of delivery issues, please contact us at help@room1015.com immediately so that we can investigate and resolve the situation.

Yes it is possible to change your address. Please contact our customer service at help@room1015.com as soon as possible with the updated address, and we will do our best to accommodate your request. Keep in mind that once the order has been dispatched, changes to the delivery address may not be possible.

Unfortunately, once the order is validated, we cannot guarantee modifications. Please contact us at quickly help@room1015.com for any modification or cancellation requests.

In case of delivery delay, please contact us at help@room1015.com so that we can investigate and take necessary actions to resolve the situation.

Returns

The Buyer may return delivered products to ROOM 1015 in perfect condition for resale with intact security labels and protective cellophane. Before any return, please contact us at help@room1015.com.

You have 30 days from receipt to return an item in accordance with our return policy.

in case of return, the Buyer shall be responsible for all shipping costs

Once we have received the product and processed your return, the refund will be processed within 7 days.

Payment

We accept credit cards and paypal payments.

Yes, our site uses advanced security protocols to ensure the confidentiality and security of your banking transactions.

Yes, we offer installment payment options. Please check details during the payment process.

If your payment is declined, please check the provided information and ensure your payment method is valid. You can also contact our customer service at help@room1015.com for assistance

Perfumes

Top notes are the initial olfactory impressions, heart notes represent the core of the fragrance, and base notes are the long-lasting aromas that emerge after application.

Yes, our perfumes contain alcohol. Please refer to the ingredient list for detailed information.

Our perfumes are vegan friendly and are not tested on animals. Check specific product information for details.

Our perfumes are designed to be unisex.

For optimal application, spray perfume on pulse points such as the wrist, neck, and behind the ears. Avoid rubbing the perfume after application.

The shelf life after opening varies, but generally, our perfumes maintain quality for 36 months after opening. Also, refer to specific packaging indications.

To find ROOM1015 stores and outlets near you, please click on the stockists tab on the website or contact our customer service for specific information.