SHIPPING POLICY

 The Room 1015 Online Store ships worldwide free of charge. We want you to be able to use your purchased item(s) as soon as possible, therefore we only use the most efficient shipper from France: La Poste Colissimo Suivi.

All orders are processed within 1-3 business days and are delivered within 2-7 business days. Orders that have been sent as a package will receive a track number/shipment-id that can be tracked on www.colissimo.fr. As soon as your order has been prepared for shipping, we are unable to change the shipping address for safety reasons. The shipping dates you see when making a purchase are estimated. For further and more precise information, a track number and contact information for the carrier are always provided.  

PROBLEMS WITH YOUR SHIPMENT

•        If an order has not arrived within the estimated time frame, please contact directly your specific carrier or Room 1015.
•        If a received item has been damaged during the shipping, please contact the shipping company before contacting Room 1015.
•        If suspecting a defect or production error with one of our products, please contact us within 14 days. We will cover the shipping costs and replace the defective item or reimbursement.
•        If ordered items are not meeting the expectations, please see the “Exchanges and Returns” category.

CONDITIONS OF DELIVERY

.  General Terms

Products purchased by the Buyer shall be delivered to the delivery address provided by the Buyer.

Bills shall automatically be emailed to the address provided by the Buyer.

Any claims shall be made by the buyer in accordance with the conditions below, failing which such claims shall be refused.

.  Delivery by “Colissimo Suivi” (excluding purchase of samples)

The Buyer or receiver of the products ordered shall sign a distribution slip or acknowledgment of receipt upon delivery. If the Buyer or receiver of the products is absent, a notice of attempted delivery shall be delivered that can be presented at the nearest post office, indicated on the notice, within fifteen days to retrieve the parcel.

We recommend that the Buyer or receiver of the products ordered verify the condition of the products upon delivery.

If any visible defect (e.g. faulty or missing product, damaged or broken package or product) is noticed upon delivery in the presence of the postal worker the Buyer or receiver of the products shall follow the Colissimo service procedures specified by La Poste. In particular this means reporting all damage and omissions observed, making all claims and complaints and refusing delivery by immediately completing a bad order report obtained from the postal worker (La Poste report 170).

The Buyer or receiver of the products has three (3) clear days from reception of the products to notify the transporter, by registered mail with a form for acknowledgment of receipt, of any problem concerning the condition or content of the parcel delivered. The Buyer or receiver of the products should also report the problem to ROOM 1015 by immediately sending an email to ROOM 1015’s customer service at info@room1015.com

.  Delivery Time

Any order confirmed as received on the room 1015 Website before 1:00 p.m. Monday through Friday (except public holidays) shall be filled within 1-3 business days , subject to product availability.

Once receipt of an order has been confirmed by ROOM 1015, delivery time in France is:

– La Poste’s Colissimo Suivi: 2-7 business days

Should this deadline be exceeded by more than seven (7) days for a reason other than force majeure, the Buyer may cancel the order by registered mail with a form for acknowledgment of receipt addressed to ROOM 1015 – Service annulation – 91 rue du fbg saint-Honore, 75008 Paris, or by email to info@room1015.com. ROOM 1015 shall then carry out a formal inquiry on the transporter in question before reimbursing the undelivered products.

The Buyer may cancel the order for non-delivery within the contractual time frame up to a maximum of sixty (60) working days after the deadline for delivery of the products. If the entire order is returned, the full amount paid shall be reimbursed to the Buyer as either credit or a refund, to be decided by the Buyer, as quickly as possible and no later than thirty (30) days from the date on which the Buyer canceled the order.